MiniTAQ (Baby Clothing Brand)
Warehouse 195-A,
Industrial Estate 3,
G.T Road Attawa,
Gujranwala.
Responsibilities:
- Handle inbound and outbound calls to customers, providing excellent customer service and addressing their queries, concerns, and requests professionally and efficiently.
- Respond to customer inquiries via SMS, email, and social media channels promptly and accurately, ensuring a high level of customer satisfaction.
- Provide accurate and up-to-date information about products, services, and company policies to customers, ensuring they have a clear understanding.
- Identify and resolve customer issues, complaints, and escalations in a timely manner, aiming to achieve a positive resolution and maintain customer loyalty.
- Follow company guidelines and protocols for handling customer interactions, ensuring consistent and effective communication across all channels.
- Record and update customer information, interactions, and transactions accurately in the Minitaq Portal.
- Collaborate with internal teams to address customer concerns and provide effective solutions.
- Stay updated with product knowledge, industry trends, and customer service best practices to provide accurate and relevant information to customers.
- Continuously strive to improve customer service skills and knowledge through training programs and self-development initiatives.
- Identify opportunities for process improvements or service enhancements, providing feedback and suggestions to the management team.
...
Job Type: Full-time
Salary: Rs25,000.00 per month
Education:
- Intermediate (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
