Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
- The CSA process non-phone transactions in Delta contact centers. • To provide customer service through issue resolution, request process, and provide excellent customer service to general and premium customers. • Meet and Exceed client-proposed metrics and promote core values of WNS in all aspects of work.
Minimum Academic Qualification (Degree): At least 2nd year College System working knowledge required: basic internet and web based applications At least 2 years experience working to travel and leisure domain. Strong understanding of complex fare construction. Thorough experience of travel operations – air, car and hotel reservations, ticketing, fare rules, among others
