Customer Happiness is out Top Priority, Let's Make it a Blast!
We are a fast-paced, rapidly growing, and dynamic start-up with an all-star customer base helping to make the world a safer place. We are entrepreneurs at heart, always challenging the status quo and always ready to tackle the next challenge. We think strategically but are not afraid to roll-up our sleeves and get the job done no matter how big or small. We are dedicated and focused, but also make time to play and celebrate our successes.
Our work environment includes:
- Company perks
- Growth opportunities
- On-the-job training
RaySecur is looking for a HIGH energy customer service representative to help with the organization and running of the daily administrative operations of our company.
Customer service representative Responsibilities:
- Handling incoming calls and other communications.
- Managing filing system.
- Recording information as needed.
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents and word processing.
- Performing general office clerk duties and errands.
- Maintaining office equipment as needed.
- Aiding with client reception as needed.
- Creating, maintaining, and entering information into databases.
Customer service representative Requirements:
- A high school diploma is preferred.
- Experience as an office assistant or in related field is a must.
- Experience with office equipment: computers (windows & MacOs), multiline phone system, multifunction printer, shredder, document scanner, etc.
- Warm personality with strong communication skills.
- Ability to work well under limited supervision.
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Does the following describe you?
WHO YOU ARE:
1. You show up with 100% effort every day.
2. You are dedicated to excellent, top-of-the-line customer service.
3. You are trained in administrative tasks.
4. You are highly personable and able to create trust and relationships.
5. You are results-oriented.
6. You are punctual.
7. You have an upbeat attitude and a desire to learn.
8. You care about the rights of undocumented Immigrants in the United States.
9. You can follow directions and work within operational systems by following a training manual.
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WHO WE ARE
1. RaySecur is located in Westwood, MA
2. Our team is well-trained, efficient, and caring.
3. We are a client-focused, results-oriented firm. Customer service and excellent results are our highest priority.
4. We take pride in changing people's lives despite the challenges posed in the current immigration system.
5. We work hard to keep our team limited to 40 hours a week because as much as we love our work, we also value our personal lives as well.
6. Our clients are the heartbeat of our firm and we treat them with respect and dignity.
7. We have tightly-created systems that we value and continue to hone in order to improve, and we expect everyone to work within them.
Job Type: Full-time, Part-time
Pay: From $21.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Education:
- High School Diploma/GED (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: Remote
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