Do you like being the face of a brand and lead all aspects of greeting and meeting guests? We are looking for a Font Desk Clerk to join our team! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Now Offering Daily Pay *
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Why do Team Members Like Working for us:
- Day 1 medical, dental and vision benefit
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Responsibilities Include:
- Consistently provide world class customer service to our guests
- Input information into the computerized reservations' system to update and maintain records.
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generate invoices and collects monies due through the rental program and through merchandise sales. As well as maintain the safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepare and consistently restocks the front desk with supplies including preparing arrival packets.
- Provide information on area attractions and resort amenities.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, applicants should possess the following minimum qualifications and experience:
- 6 months Customer Service Experience.
- Proficient English language with the ability to communicate both verbally and in writing.
- A courteous, professional conduct and presentation needs to prevail when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational targets and demands.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
