We are connecting people through smooth, green, and shared rides. With the intensifying trend of urbanization comes a growing need of transporting more people in a more sustainable way. As new challenges surface, this changed urban reality also presents opportunities to rethink the way we move around and commute in this new environment. Our mission is to contribute actively to shaping the cities of the future by offering a sustainable, safe, convenient, and fun means of transportation.
Here’s the challenge
As Head of Operations you will be responsible for our teams within Operations: Operations Improvement, Central Operations and Customer Service
To break it down, you will:
Set out the Ops Improvement Roadmap, with projects focused on Operational Efficiency
Identify new opportunities to further improve our operations
Constantly align with internal stakeholders (Tech and City Management)
Lead problem solve sessions with the Ops Improvement team
Make implementation plans together with City management
Lead cross functional collaborations on complex projects
Be responsible for Customer Service department and together with our Customer Service Manager ensure the best support to our customers while remaining within budget
Be responsible for our Central Operations team, where we have centralize several operational processes for our cities (battery swapping, rebalancing mopeds)
- Responsible for all area managers that run our cities in the Benelux
And, not important to forget, is that we encourage you to grow with the company and within your role, so who knows what role you could have in a year or so, as we are continually growing in our journey towards ‘world domination’. Just kidding, market leader in Europe will do (for now).
We truly get excited if you:
6+ years fulltime working experience in a high-paced environment
Have experience with leading others in a high-paced and highly operational environment
Have a Bachelor or Masters degree, preferably in a relevant area
Have excellent project management skills and take great care of your work to deliver a high standard
Lead by example and know how to coach, manage and motivate your team. You create an inclusive work climate where personal development plays an important role
Are proactive and take responsibility to get things done, and are willing to roll up your sleeves whenever needed to drive initiatives forward
Are experienced working with cross-functional teams
Are highly organized and have excellent communication skills
Are based in the Netherlands or willing to relocate
Are fluent in English
Bonus points if you
Have experience in driving sustainability
Are excited about urban mobility services
Are a felyx user!
- Are a fierce execution professional, you get sh*t done!
Additional Information
An ambitious team of entrepreneurial colleagues with a shared passion for our mission. You will work in a transparent, fast-growing and inspirational environment in which you are able to take the lead over your own career and will get challenged on a daily basis! And next to that:
- 29 paid days off on fulltime base: 28 on the roll and a day off on your birthday!
- You will get 200 free felyx minutes
- We want to invest in your future: a good pension plan is therefore in place.
- We offer 6 weeks of partner leave with 100 % salary
- We take your development seriously and encourage you to grow with the company and within your role
- Option to take part in our Stock Appreciation Right plan
- We offer a hybrid working environment with a daily lunch budget when in the office
- We offer 0,19 euro per kilometer or a NS business card for commuting.
- €500,- Learning and Development budget
- We have a partnership with OpenUp to ensure access to mental health care
At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company. We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers. And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience. Gender, age, sexual orientation or origin will never be a factor and will never become one.
We understand you might not tick all the boxes above. The truth is, we don't either. If you feel up for the ride, we encourage you to apply now!
