Guest Relation Officer [China]

 

Aman:

• The Guest Relation Officer ensures the Hotel Product (Services & Facilities) meet the Minimum Quality standards as set by Hotel Management. The Guest Relation Officer is to ensure the hotel is well prepared for the day to day events to ensure the hotel meets with guest expectations.
• Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms & F & B promotions.
• Coordinate and provide assistance to butler, conduct itinerary for guest and ensure the itinerary has been arranged if necessary.
• Works closely with Hotel Security in the event of theft, accidents, and emergencies.
• Fully familiar with the hotels Fire and Emergency evacuation procedures and ensures that the importance of Guest Safety and Security is followed by all staff.

Location:

Shanghai

Overview:

• The Guest Relation Officer ensures the Hotel Product (Services & Facilities) meet the Minimum Quality standards as set by Hotel Management. The Guest Relation Officer is to ensure the hotel is well prepared for the day to day events to ensure the hotel meets with guest expectations.
• Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms & F & B promotions.
• Coordinate and provide assistance to butler, conduct itinerary for guest and ensure the itinerary has been arranged if necessary.
• Works closely with Hotel Security in the event of theft, accidents, and emergencies.
• Fully familiar with the hotels Fire and Emergency evacuation procedures and ensures that the importance of Guest Safety and Security is followed by all staff.

Responsibilities:

• Fair and honest, never committing illegalities for personal gains; does not compromise on doing what is right and true regardless of circumstances.
• To interact with team members/guests in a helpful and cheerful way. Proactive in dealing with guests’/members requests and complaints so as to create a pleasant & supportive work environment.
• Willingness to participate as a full member of a team of which you are not necessarily the leader, effective contributor even when team is working on something of no direct personal interest. Seek to involve others with a "Can-do" attitude, does not act as a loner, enjoys working in a team and is a productive contributor.

Qualifications:

• 1 years at least of relevant experience or an equivalent combination of education and experience.
• Good communication and writing skills.
• Problem solving, analyzing, reasoning, organizational and execution abilities.

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