Position Title
Donor Engagement Associate
FTE
1.00
Compensation Type
Salary
Salary Minimum
$49,895.92
Salary Description
Starting salary may be adjusted up to $55,439.91 based on previous experience.
Benefits
Medical, dental & vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.
Location City
Location Country
United States
Location Description
Akron, PA or eligible for remote locations in the US where MCC ( Mennonite Central Committee) is an authorized employer.
Applications Close Date
May 25, 2023
Start Date
Jul 03, 2023
Start Date Flexible
Yes
Term Length
Indeterminate
Qualifications
Organizational values and culture: All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.
Essential:
Preferred: Bachelor’s degree or relevant experience. Demonstrated database skills (DonorPerfect).
Safeguarding commitment: All MCC staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations). Commitment to maintain an organizational culture that creates a safe environment for all and that prevents abuses of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).
Anti-oppression commitment: All Non-Supervisory Staff - MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC.
This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.
Essential:
- High School Diploma. If no relevant experience, higher education requirement
- Over three years and up to five years’ experience in fundraising or customer service-related work
- Documented excellence in relational skills and customer service/donor care
- Meticulous with strong organizational skills to manage concurrent projects
- Excellent English skills
- Proficiency in MS Office and fundraising database
Preferred: Bachelor’s degree or relevant experience. Demonstrated database skills (DonorPerfect).
Safeguarding commitment: All MCC staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations). Commitment to maintain an organizational culture that creates a safe environment for all and that prevents abuses of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).
Anti-oppression commitment: All Non-Supervisory Staff - MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC.
This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.
Job Synopsis
The Donor Engagement Associate position gives leadership to the day-to-day interactions with broad subsets of MCC U.S. donors and represents MCC to the public, including providing donor care for all phone calls, emails, and office guests directed to the Donor Relations department. This is a collaborative role in the Donor Relations network, joining with teams across the country to ensure that all MCC donors are surprised and delighted by the gratitude, acknowledgment, and recognition they receive. Examples of donor groups include new, lapsed, and recovered donors and monthly, frequent, and legacy donors. MCC donor stewardship strategies include personal contacts, via phone, email, and notecards with donors. The position is directed and supervised by the Associate Director of Donor Relations. This position primarily serves the MCC U.S. Donor Relations department, MCC U.S. regional offices, and constituents who support MCC programs.
Challenges
Occasional overnights; Occasional evening and weekend work; Occasional long days; Diverse group of stakeholders
Key Responsibilities
Specific tasks and duties: This position works to cultivate and retain donors in selected donor groups and increase their engagement with and support of MCC. The position collaborates closely with regional donor relations staff and national donor relations department staff to ensure a cohesive donor experience. This position manages the implementation of monthly, new, and lapsed donor strategies. This position is the primary staff person to respond to incoming phone calls and emails for the Donor Relations department.
Donor stewardship – 50%
Conduct donor engagement and retention activities to foster continuing and increased financial support.
Support donor retention efforts, specifically by making personal contact with new, recovered, and frequent donors via phone calls, emails, and notecards.
Implement monthly, lapsed, and legacy donor engagement strategies.
Explore and develop other creative ways to engage with these donor groups.
Support the development of stewardship strategies for alumni, staff, and board members.
Be involved in additional related activities as MCC develops other donor retention and stewardship practices.
Donor relations and responsive care – 35% (fluctuates seasonally)
Engage with callers, emailers, and office guests to provide exemplary service and care, while addressing requests, questions, and suggestions with professionalism.
Listen attentively and reflectively, with discernment to donor needs, researching as needed for the best response.
Connect and build relationships with donors as part of an immediate and empathic response.
Be a leading presence in representing MCC with all donor contacts.
Typical caller topics include making online donations, receipt requests, questions about MCC program priorities and disaster responses, but will include a broad range of inquiries.
Planning and record management – 10%
Plan and schedule donor contacts
Update and maintain accurate donor records in the database
Pull needed donor lists from database to support engagement activities
Administration – 5%
Participate in Donor Relations departmental and network meetings.
Participate in monthly donor support team meetings.
Maintain strong relationships with MCC U.S. and regional Donor Relations representatives to ensure a cohesive donor experience.
Provide donation and batch processing support (seasonal and during disasters).
Other duties as assigned on a temporary basis.
Supervision: No Direct Supervision
Travel expectations: Travel is negligible with less than 30 nights away per year. Travel is within the U.S.
Physical activity/demand: Occasionally moving about to accomplish tasks or move from one worksite to another. Light work that includes moving objects up to twenty pounds. Constantly remaining in a stationary position, often standing, or sitting for prolonged periods of time. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of work assigned. This position may occasionally be exposed to a noisy environment.
This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.
Donor stewardship – 50%
Donor relations and responsive care – 35% (fluctuates seasonally)
Planning and record management – 10%
Administration – 5%
Other duties as assigned on a temporary basis.
Supervision: No Direct Supervision
Travel expectations: Travel is negligible with less than 30 nights away per year. Travel is within the U.S.
Physical activity/demand: Occasionally moving about to accomplish tasks or move from one worksite to another. Light work that includes moving objects up to twenty pounds. Constantly remaining in a stationary position, often standing, or sitting for prolonged periods of time. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of work assigned. This position may occasionally be exposed to a noisy environment.
This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.
