Do you whistle (or rock?!) on your way to work, thinking of ways in which your guests will enjoy an unforgettable experience - all over again? Are you a stickler for precision, whether when tuning your guitar or maintaining our hotel in a flawless condition? Chances are you are going to rock in your job as Housekeeping Hero.
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Position summary
Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that writes new history with both ‘class’ and ‘classics’. From early morning till late at night. Hard Rock Hotel Amsterdam American is part of Eden Hotels.
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Eden Hotels has built a compelling collection of city centre hotels over two generations. Our hands-on approach combines decades of industry expertise with business insight, enabling each and every colleague to reach their full potential. We take great pleasure in creating local experiences and lasting memories for our guests. With our 14 hotels, we are located in all the great cities and surprising places in the Netherlands. We know everything about our cities and ensure that the guest feels like part of our family. With our ambition to grow internationally, our mission is to start providing that same excellent service and experience across Europe. We have exciting times ahead with major projects on the horizon, so it's a great time to get on board!
The Housekeeping Floor Supervisor is responsible for the daily inspection of up to 70 rooms per day according to agreed high standards of cleanliness and presentation aimed at maximising guest satisfaction. Apart from checking rooms, you will be responsible for managing all work areas on your allocated area of the hotel, for example, corridors, service areas and equipment. You will be responsible for coaching and coordinating up to 8 Room Attendants. High levels of communication are expected between Front Office regarding room status as well as reporting any malfunctions in the room to the Engineering department.
Primary responsibilities
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned:
- Checking rooms to required company standards for staying and arriving guests.
- Coaching Room Attendants in order to maximize guests satisfaction.
- Training new employees company expectations.
- Periodic evaluation talks with Room Attendants.
- Checking of Public Areas according to company standards.
- Participate and contribute towards improvements in working procedures.
- Responsible for the registration of lost property.
- Responsible for conclusive handover for evening shift.
- Checking stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Ensure all equipment in guest rooms is in working order and all amenities are free of damage.
- Maintain positive and professional communication with all staff.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Resolve guest complaints using property procedures.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Utilize programs designed to help Save the Planet.
- Coordinate operations with other departments, as needed.
- Maintain confidentiality of guest, employee, and company information.
Requirements
What we expect from you
- MBO 3 working and think level, with at least 2 years of experience in a similar position
- You can handle stress well and have a high sense of responsibility.
- You have a presentable appearance, are passionate by nature and have a proactive attitude.
- You are a good team player but can also work independently.
- You have a service-oriented and guest-centred attitude. The guest is your number 1 priority.
- You have the ability to enthuse, guide and coach your team, and to familiarise them with the work.
- You are fluent in English. Do you also speak (a little) French, Dutch, German or Spanish? We would consider that a huge advantage!;
- You are service-oriented and have an eye for detail.
- You are flexible.
- You have a sense of responsibility.
- You maintain a high standard of quality.
Handy to have
- Not averse to rotating and weekends/evening shifts, and working on public holidays.
- Passion for music and knowledge of music trends preferred.
- Understanding of luxury lifestyle hotel products and guest services.
What can you expect from us
- A full time contract (with the intention to extend)
- A gross salary starting at €2200* per month.
- Hard Rock Hotel Amsterdam American is part of Eden Hotel Group.
- The Eden Basics are in good hands with us. Think good collective insurances and a travel allowance.
- Two free nights per year in an Eden Hotel of your choice.
- Team member and family room rate discount at Hard Rock Hotels.
- Substantial discount on even more nights at Eden Hotels, also for Family & Friends.
- Inhouse experience at Hard Rock Hotel Amsterdam American.
- A nice colleague bonus scheme.
- Great colleagues and a lot of (creative) freedom.
- Cosy events and of course a nice present for all the great moments in life.
- At Hard Rock Hotel Amsterdam American, we value equality and diversity. Your gender, ethnicity, age or orientation make no difference during the application process. We are a company where everyone feels welcome and can be themselves. Whether you are young, slightly older, a student or a returnee.
Do you meet our expectations? Or can you convince us why you are the best fit for this position? Send us your motivation and C.V. in the most creative way possible!
Questions about this vacancy?
Contact us!
020 556 3000
JOBS.HRHAA@HRHAMSTERDAM.COM
