Job Description:
Position: Assistant Sales
Type of hiring: Permanent
Location: Sukhumvit Road, Thepharak, Samut Prakan
Responsibilities: The responsibilities of a Sales Assistant in a water treatment company are to support the Sales Engineer in various sales-related and logistical tasks:
- Sales Support:
- Assist in preparing sales proposals, presentations, and quotations for potential clients.
- Maintain accurate and up-to-date records of client interactions, sales activities, and progress.
- Coordinate with the Sales Engineer to follow up on leads and inquiries from potential customers.
- Conduct market research to identify potential clients and gather information about competitors and market trends.
- Order Processing:
- Process orders from clients, ensuring the accuracy of product details, quantities, and pricing.
- Generate sales orders, invoices, and other relevant documentation for clients.
- Liaise with various departments (production, inventory, finance) to ensure timely order fulfillment.
- Shipping Arrangements & Documentation:
- Coordinate with the logistics team to arrange shipments of products to clients.
- Prepare shipping documentation, including packing lists, shipping labels, and customs declarations.
- Track shipments to ensure they are delivered on time and address any delays or issues that may arise.
- Communicate with clients regarding shipping details, including tracking information and estimated delivery dates.
- Supply Chain Follow-up:
- Maintain communication with suppliers to ensure timely delivery of raw materials and components.
- Monitor inventory levels and collaborate with the inventory team to prevent stock shortages.
- Address supply chain issues or delays and work on finding solutions to minimize disruptions.
- Client Communication:
- Act as a point of contact for clients, providing information about products, order status, and shipping.
- Address client inquiries, concerns, and requests in a professional and timely manner.
- Build and maintain strong relationships with clients by offering exceptional customer service.
- Data Management:
- Maintain accurate records of sales transactions, client interactions, and order details in the company's CRM or database.
- Generate regular reports on sales activities, order status, and shipping progress for management review.
- Coordination and Collaboration:
- Collaborate with the Sales Engineer to ensure a smooth flow of information and tasks.
- Coordinate with internal departments to ensure efficient and effective order processing and delivery.
- Administrative Support:
- Provide administrative assistance to the Sales Engineer, such as scheduling appointments, organizing meetings, and managing correspondence.
- Continuous Improvement:
- Identify areas for process improvement within the sales administration and logistics functions.
- Suggest and implement strategies to enhance efficiency, accuracy, and customer satisfaction.
Qualifications:
- Bachelor's degree in Management, Marketing, Administration, or a related field.
- Minimum 3 years experience in Sales Assistant/Sales Support and related field.
- Good communication and interpersonal skills.
- Proficiency in English (Writing, Listening, Speaking and Translating).
- Ability to travel/work in different locations.
By fulfilling these responsibilities, the Sales Assistant contributes to the overall success of the sales team and helps maintain a positive relationship with clients through efficient order processing and effective communication.
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