Job Description
The candidate will be assigned as a manager to a project under Maintenance Agreement.
- Will be the main point person for any client concerns in the project
- Manage the delivery / time line of the fixes.
- Maintains / Builds good relationship with client
- Pro-actively provides status report to client and to SXI management
- Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
- Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
- Will establish & document the operational process for the Customer Support.
Qualifications:
- Candidate must possess at least a Bachelor’s Degree in Computer Science
- Has project management experience minimum of 5 years
- Exceptional analytical and problem solving skills
- Excellent English communication skill both in speaking and writing
- SHOULD HAVE EXPERIENCE OR FAMILIARITY WITH DEPOSIT, LOANS AND TELLERING
- Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
- Proven ability to work in fast paced dynamic environments where decisions are made without
- compromising on client’s experience and financial losses
Job Types: Full-time, Permanent
Pay: Php100,000.00 - Php110,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
