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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: What you need to know about the role: As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their enquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and enquiries while maintaining a positive and friendly attitude.
Job Description:
Join Our Outstanding Team:
At our core, we believe in nurturing excellence. Our team members undergo rigorous training and mentoring that spans several weeks, ensuring you’re equipped with the skills they need to thrive. With unwavering support from Team Leaders, peers, and seasoned product experts, we foster a culture that prioritises well-being, engagement, and growth. Our foundation is built on regular coaching, and cultivating professional relationships grounded in trust and respect.
Your Day to Day:
- Answer phone calls and emails from customers and work to resolve their queries in real time, or work with the most relevant PayPal department so it can be dealt with appropriately.
- Champion proactive customer education and product awareness to enhance satisfaction. Consistently meet and exceed key metrics including phone handling time, customer experience, and successful promotion of PayPal products.
- Provide consistent feedback on overall customer satisfaction, tool efficacy, and process improvements.
What you need to bring:
- Fluent Hebrew and English capability are required.
- Customer Focus!
- Proficiency in navigating external systems and software applications (Internet, Microsoft Office Suite - Outlook, Word, Excel).
- Exceptional multitasking skills, adept at managing various systems, screens, and tasks during customer interactions.
- Effective written communication, utilising proper grammar and punctuation in emails.
- Strong verbal (phone) communication skills utilising active listening and clearly speaking to customers.
- Ability to work independently while making sound business decisions on case information.
- Time Management and being able to adhere to schedules.
- Keen to learn and adapt to new software technologies.
- A drive for results!
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
