SUMMARY:
Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.
ESSENTIAL FUNCTIONS:
- Check guests in and out of the hotel. Make future reservations when necessary.
- Post phone charges, valet charges and other miscellaneous charges to guest accounts.
- Administer hotel guest payment policies.
- Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff.
- Take, modify and cancel guest reservations, inputting same into FOSSE, noting any special requests.
- Assist in the verification, balancing and revenue maximization of hotel's room availability.
- Coordinate with other departments to fulfill guest special requests.
- Communicate hotel facilities and services to guests at check-in.
- Answer guest questions regarding local area facilities.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Administer guest safe deposit boxes.
- Know hotel emergency procedures.
- Inform housekeeping of vacant dirty suites as they become available upon checkout.
- Update room status as housekeeping notifies the desk of changes.
- Read and communicate clearly.
- Distribute mail to guest boxes as well as to hotel staff.
- Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
- Track status of guestrooms used for tours and status of guestrooms in maintenance.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Perform all other tasks and assignments as requested by Manager.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
